FAQ

Order Processing and Shipping

What countries do you ship to?

We ship to most regions worldwide. Our main destinations are Europe, the UK, and Switzerland.

Can I track my order?

Yes. We’ll update your order at every stage, from when you place it to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. In addition, you can always manually access the Tracking Terminal, and for more detailed tracking updates, visit: https://parcelsapp.com/en and insert the tracking number we have sent you via email. If there are problems with your tracking, please get in touch with us via support@rosyleia.de

 

Are there any customs fees when I buy from outside the European Union?

No, because Customs and Import Taxes are paid upfront. Please get in touch with support@rosyleia.de in case there are any problems

Shipping is Free

Shipping is Free :).

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at support@rosyleia.de just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible. In case there is any further problem, please contact support@rosyleia.de

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via support@rosyleia.de, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online or contact customer support via support@rosyleia.de

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. 

Size and Fit

What is my Ring size?

You will find a complete sizing chart on every product page. If you can not find it you can always drop us an email via support@rosyleia.de with the product title and we will send it to you. 

In addition we offer a Ring Sizing Guide that you can print out and match it with one of your rings to see what size you should choose. If you are indifferent between two sizes, always opt for the larger one. You can access the guide here

 

What sizes do you offer?

We offer a range of sizes, please refer to our size chart for more information or contact us via support@rosyleia.de for more detailed information. We are happy to assist you.

How can I find the right fit?

Please refer to our size chart and measuring guide for information on how to find the right fit for you contact us via support@rosyleia.de for more detailed information. We are happy to assist you.

How can I care for my clothing to maintain the size and shape?

We recommend following the care instructions on the clothing's label and avoid using high heat or harsh detergents to maintain the size and shape of the clothing.

Returns and Exchanges

How do I return an item?

Please contact our customer service team via help@yourstorename.com. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

What items are returnable?

Please note that only items in their original, unworn condition may be returned. This implies that the product must be in brand-new condition with no signs of usage or wear, and it must also still be in its original box and tags.

We are pleased to accept returns for items that do not fulfill these requirements because we realize it can be challenging to make purchases online. Among the things that can't be returned are, but are not restricted to:

Items that:

-Show indications of wear or damage

-Have been worn

-Have been washed

-Have been altered in any manner

-Have been missing tags or packaging

Before purchasing an item, it's crucial to check the measurements, the item's picture, and, if available, the size chart on the website. Additionally, if you have any questions, get in touch with customer care before completing the order.

If you have any questions, don't hesitate to get in touch with us via support@rosyleia.de ; we'd be pleased to assist you. 

How soon will I get my refund?

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 working days.

 

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Return Terminal

You can return your items within 60 days of receipt of your shipment.

  • Please do not send your purchase back to the sending address !!! A return would then be invalid and there will be no refund if you do not follow the required procedure.
  • Please contact us via support@rosyleia.de and send us your order number. After this you can access the Return Terminal. If there is a problem with the terminal just send us an email and we will send you a returning guide.

The return address is:

Michael Tannhäuser (ROSYLEIA®)
Gottesweg 149
50939 Köln
Germany

Are there any charges for return?

You can return your items within 60 days of receipt of your shipment.

  • Please do not send your purchase back to the sending address !!! A return would then be invalid and there will be no refund if you do not follow the required procedure.
  • Please contact us via support@rosyleia.de and send us your order number. After this you can access the Return Terminal. If there is a problem with the terminal just send us an email and we will send you a returning guide.

The return address is:

Michael Tannhäuser (ROSYLEIA®)
Gottesweg 149
50939 Köln
Germany

 

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@rosyleia.de. After you have contacted us you can access the Return and Exchange Terminal

Michael Tannhäuser (ROSYLEIA®)
Gottesweg 149
50939 Köln
Germany

Payment

What payment methods do you accept?

We provide a range of payment options, including PayPal, Klarna, and the major credit card issuers. At checkout, customers can select their chosen payment option. With the help of the well-known payment option Klarna, you can pay for your order now or in the future. If you select Klarna as your payment method, you will be taken to that website to complete your transaction. Please be aware that all Klarna transactions are subject to the company's terms and restrictions.

Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Product Customization and Availability

Can I customize an item?

Some of our items can be customized upon request, please contact our customer service team via support@rosyleia.de for more information.

Are the items on your website available for purchase?

All items displayed on our website are available for purchase while stocks last, If an item is not available, we will notify you and provide an estimated restock date.

Are the items on your website available for purchase?

All items displayed on our website are available for purchase while stocks last, If an item is not available, we will notify you and provide an estimated restock date.

Is it possible to order a product in a different size/color?

Some of our products come in different sizes and colors. You can check the options on the product page or contact our customer service team for more information.

Fabric and Care

What materials are your clothes and accessories made of?

Our clothing and accessories are made of a variety of materials, please refer to the product information for specific information.

How should I care for my clothing and accessories?

Please refer to the care instructions on the clothing's and accessories label for specific care recommendations.

Wholesale

How do I apply for a wholesale account?

To our valued potential wholesale partners, please do not hesitate to reach out to our wholesale team at wholesale@rosyleia.de for assistance in the application process for a wholesale account. Our team will be more than happy to guide you through the process and provide you with all necessary information. However, kindly note that we reserve the right to evaluate each application on a case-by-case basis to ensure that any partnership aligns with our values and is mutually beneficial for both parties. Only after a thorough review and acceptance of the application, we will provide you with a wholesale catalog and pricing information. We greatly appreciate your interest in working with us and look forward to the potential opportunity of doing business together

Do you offer wholesale options?

Yes, we do offer wholesale options for our products. If you are interested in becoming a partner, you can apply for a partnership via wholesale@rosyleia.de

However, kindly note that we reserve the right to evaluate each application on a case-by-case basis to ensure that any partnership aligns with our values and is mutually beneficial for both parties.

Gift Cards

Do you offer gift cards?

Yes, we do offer gift cards. You can buy them here: Gift Card